ATALIAN is particularly proud to announce the renewal of its contract with the Institut Gustave Roussy! Indeed, for the past 5 years, ATALIAN has been supporting the Gustave Roussy Institute for its cleaning and related services (biocleaning, blanking, distribution of patient meals, etc.).
On this occasion, we met Clémence Giroux, Health & Ultra-Cleaning expert and Jean-Baptiste Laval, Director of the Group’s Health Markets.
What is the history of this emblematic contract with the Institut Gustave Roussy?
Clémence Giroux : The story begins with a dense preparatory phase in which all of the ATALIAN and GR teams got ready to respond to the institution’s various challenges:
Improving the quality of service
Reduction and control of absenteeism
Increasing the skills of managers.
The first 6 months were relatively complicated with a mixed result despite a great opening period starting on 02/01/2017. In September 2017, in complete transparency with our GR field contacts, we made a fairly radical change and began a major transformation plan:
Consolidation of the site management structure at the level of the ATALIAN Hotel Office and the Hospitality sector
Integration of all services and their complexity: increase in the skills of operational staff with a reorganisation and a strong social engineering plan, review of service operations related to meals and implementation of the intervention pool for blank check-ups
Implementation of a results policy.
As Health & Ultra-Cleaning expert in charge of operational support at the time, I can testify to a genuine 360° approach which, through conviction and hard work on the part of both ATALIAN and GR, enabled us to achieve, after almost a year and a half :
Stabilisation of organisations and a reduction in absenteeism
The effective deployment of global management
The continuous improvement of the quality of service.
What services do we provide for Gustave Roussy? What innovations have been implemented?
Clémence Giroux : They are many and varied. We are involved in the maintenance of all of GR’s areas. The only cleaning service we do not provide is inter-operative decontamination (in the operating room between two patients). Otherwise we work everywhere: outside, hall, offices, consultations, imaging, hospitalisation, protected hospitalisation, operating theatre, cell therapy laboratories and chemotherapy production centres.
But our service does not stop there. We collect and dispose of waste and laundry, maintain some of the windows, and carry out repairs.
We also have a major logistical service with the management of the hotel shop.
And, closer to the patients, we welcome incoming patients on GR and in the hospital ward (installation in the room). Associated with this service, we are involved in bed management via the GR software and assist patients in managing the valuables they have in their possession during their stay.
In addition, there are the services of distribution of the various meals as well as the management of the offices.
We are truly part of the patient’s care pathway. This is why it is so important to achieve excellence in our services.
Up to now, we have remained focused on technical innovations (automatic pre-impregnation, certain more responsible scrubbers, dematerialised traceability, etc.). The future is richer on this aspect because the foundations are solid. We can now make good progress in the search for performance in the service of patient well-being.
After 5 years of partnership, Gustave Roussy has just renewed its confidence in ATALIAN. What were the strong points of our offer?
Clémence Giroux : Our offer is based on real feedback.
One of the major challenges is the ability to continue with digitisation. GR has expressed this requirement in the form of additional services. A great challenge awaits us with our partner Koki Software, who accompanied us throughout the tender phase.
Another strong point is that we have placed our employees at the centre of our approach by :
Structuring an ambitious training and skills development plan based on CQP
Developing strong quality of life at work initiatives to strengthen the sense of belonging and prevent risks.
And because all our actions have a real meaning on GR, we are strengthening our approach to serving the patient. We will very soon begin our “Patient Experience” project, which will start in 2021.